35
SOLUTION FOR
Collection Team
Our Numbers Say About Us
TRUSTED CLIENTS
IMPLEMENTATIONS
35
ONFIELD PRODUCT USERS
35
YEARS OF EXPERIENCE
35
FEATURES
Allocation and Planning
Assign the right owner to handle each overdue case,
so no PTP follow up gets dropped.
Real Time Case Allocation
Allocate Field Agent cases in real time which
directly
impacts the collection process
Real Time Follow-up
Create followup for cases to optimize Field
agent collection
effort
Bulk Allocation
Allocate cases in bulk to Field agents
Real Time Notification
Filed agents getting notified for all
allocation and planning
in real time
FEATURES
Digital Communication
Auto and bulk allocation of cases single and dual
allocation and auto
case planning by setting priority FE's daily planning and PTP alerts
Users have the power to fully customize your communication messages
to respond to
different customer segment with appropriate response. Define your
own business rule
to create a target segment for communication.
Users have the power to fully customize your communication messages
to respond to
different customer segment with appropriate response. Define your
own business rule
to create a target segment for communication.
Users have the power to fully customize your communication messages
to respond to
different customer segment with appropriate response. Define your
own business rule
to create a target segment for communication.
FEATURES
Tele-Caller
Personalized Assistance, Exceptional Service: Our Tele-Callers Connect You to Tailored SOLUTION FORs with Care and Expertise.
FEATURES
On-field Agent App
Empowering Agents on the Go: Our App Simplifies On-Field Tasks, Enhancing Efficiency and Real-time Decision Making.
Collection Module
Collect full and Partial payment for Overdue
cases.
Zonal Manager App
Bird eye view on all team Leaders and On
field agents
Followup Module
Take action on the cases and set the next
action details
Multiple Payment Modes
Choose payment mode of your choice(Cash,
Online, UPI,
Cheque, DD, Bank Transfer)
FEATURES
Settlement Waiver Module
Auto and bulk allocation of cases single and dual allocation and auto case planning by setting priority FE's daily planning and PTP alerts
Performance Dashboard & Reports
Monitor progress and gain insights with our Performance Dashboard & Reports. Visualize data for informed decisions.
Collection and Followup Dashboard
Daily, monthly collections with its payment
type, followups with its calls and visit types can be seen in one unified view
to review and track daily performance.
Performance Dashboard
View, compare and review collection
performance at PAN India level with drill downs (state wise / region wise / city
wise / branch wise / user wise) .
Location Tracking
Map View available for each onfield
collection agent to track their customer visits, collections and deposits.
INTEGRATIONS
Multiple Integrations
goCollect seamlessly integrates with the excellent tools on your existing platform
Integrated with 15+ 3rd-party APIs for faster collection
Integrated with API’s (AiSensy, go2market, Razorpay, CCAvenue, Billdesk, Mpos, Setu,
Paynimo,
Equence, Kaleyra, Gupshup, 2Factor, Infobip, Salesforce, Microsoft Azure and
Microsoft 365 many
more)
Who Can Use
goCollect supports all financial products
Personal Loan
Home Loan
Loan Against
Property (LAP)
Property (LAP)
Auto Loan
(2 & 4 Wheeler)
(2 & 4 Wheeler)
MSME Loan
(Business)
(Business)
Microfinance
Gold Loan
Covering All Collections
Safeguarding your precious collectibles with confidence
Agency
Effortlessly Utilize External
Debt Collection Agencies in
goCollect
In-house
Bring your entire Collections
team onto the goCollect
platform seamlessly.
Digital
Embrace Digital Channels:
WhatsApp, SMS, Robocalls,
Emails with our Dynamic Digital
Communication Engine
Hybrid
Achieve Collection Portfolio
Excellence with a Blend of
Digital, Internal, and Externalv
Strategies
Clients Who Trust Us
Building relationships, delivering excellence
TESTIMONIALS
What Our Clients Say About Us
Join the customer driven companies relying on goCollect App
“ goCollect has empowered our team to gain
collection
efficiency and is by far the best NPA management tool.
"
Amitesh Kumar
COO & CFO,
“ The software's
real-time performance
tracking and integrated collection tools have helped us to streamline
our
collection process and recover overdue amounts more efficiently than ever
before. ”
Rudra Biswal
Chief Technology Officer,
“ I am really happy to have taken the right decision in Nov 2019 to launch the GoCollect App for our organization. In these tough times of the COVID-19 crisis and moratorium period, GoCollect App Solution has been a bone to our organization. The App has significantly helped our collection team to increase the productivity of the daily allocated collections.”
A. Radhakrishanan
Head Risk & Recovery
“ Exactly what we were looking for - complete Automation of collections I get to see real time view of the collection efforts across the team/region/products and portfolio across PFL. This helped faster collection of cash, deposition in the nearest bank, and hence cash inflow into the PFL account. ”
Rohit Mehta
Director
“ Our PTP follow-up increased by 10 % and Overall Collection revenue increased by 1.2 x times also Individual FE performance and efficiency improved by approx 20 % Our Cash collection to deposit ratio increased by 20 % post goCollect App ”
Kartik Mehta
Business and Strategy Manager
“ Its an one stop
solution. It has almost all
the required features to help in field collection. ”
Madhur Bhatnagar
Head of collections
Frequently Asked Questions
We have put together some commonly asked questions
Can I track the number of collection done by the collector in a day?
goCollect App allows collection head or any supervisor not only to monitor collections but
also depositions made by the collector in a day.
Can I integrate goCollect App with my LMS?
i-XL has done 10+ successful core banking LMS system integrations of goCollect App for
different financial lending institutions of all shapes, sizes and market caps.
Can I integrate the online payment gateway of my choice?
goCollect App is already connected with 2 renowned payment gateways – Paynimo and Razorpay.
However, you can choice the payment gateway of your choice.
Can I know if the collector has visited the customer in person?
With our advance goTrac solution embedded in goCollect App, you can check the daily route,
visit locations, activity locations of the collector along with the overall distance
travelled by him in a day so that calculating his travelling conveyance is hassle free.
Can the supervisor or telecaller assign PTP pickup cases to Feet on Street (FOS)?
goCollect App helps you easily plan the day / week of all the on-field collection agents in
one go for the PTP pickup cases as well as any general call / visit follow ups to be done of
each customer.
Can I manage my recovery team hierarchy in the goCollect App?
goCollect allows you to manage multi –hierarchy and view their daily performance individual
wise, branch wise, cluster wise, region wise and pan India.
Can the collector send an acknowledgement of collection receipt through SMS / Email in image or
pdf format?
Once the collector collects the payment, goCollect App will instantly and automatically send
the receipt copy to the customer via SMS and Email. Additionally, the collector has the
option to share the receipt copy via WhatsApp or provide a hard copy of the receipt to the
customer with the help of a Bluetooth printer.
Will the collector be able to sort the view of cases by number of hard / soft bucket cases?
The on-field collector app has a quick view of all the cases allocated to him along with
search and multiple filter options. Be it bucket wise or PTP cases wise or product wise
management or any other.
Can the on-field collection officer collect payment from customers staying in the remote area
where there is network problems?
With our goCollect App, the collector can effortlessly collect the payments in offline (no
internet zones) or online mode via multiple payment options in case the customer is residing
in remote location.
How many payment modes are available in goCollect App? Is there an option to collect digital
payment?
goCollect App empowers the collector to collect EMI dues and charges on fingertips via
online (debit card / net banking / NEFT / RTGS / UPI wallets) or offline mode (cash / DD /
cheque).
Not seeing your question here? Contact Us
Insights
Journey into insightful perspectives
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