10+
for
Give your customers, the experience they deserve.
Our Numbers Say About Us
Lending Companies Using goAssist
Active Customers
15,0000+
FEATURES
Multi Platform And Multi Regional Languages
All Device OS Supported
Android, IOS and Web.
10+ Languages Supported
English, Hindi, Marathi, Gujarati, Tamil,
Telugu and more as per your requirement.
FEATURES
Customer Login
Account summary and disbursement details.
Top up, SOA, Additional Disbursement, Tax Certificates, etc.
Auto EMI reminders and pay EMI Online via UPI, Wallet, Net Banking,
Debit Card.
FEATURES
Customer Self Onboarding
Instant eKYC Verification
Pan and aadhar verification.
Document Upload
Kyc proof and income proof.
Track Status
Application approved, sendback or rejected.
INTEGRATIONS
Multiple Integrations
Integrated with 18+ 3rd-party APIs for faster collection
Integrated with API’s (Karza , NSDL , Razorpay , CCAvenue , Billdesk , Mpos , Setu , Signzy ,
Paynimo , Equence , Kaleyra , Gupshup , 2Factor , Infobip , Phonepe UPI , Cashfree payment gateway
, Ezetap and Zoop One).
Solutions For
HFC
NBFC
Banks
SFB
Who Can Use
goAssist supports
Prospective
Customer
Customer
Exiting
Customer
Customer
Customer service/
Support Management
Support Management
Clients Who Trust Us
Building relationships, delivering excellence
GoAssist - Borrower engagement & Loan assist app for customers
The lending companies in India are experiencing a great shift in the lending patterns towards digital platforms. Financial institutions and lending companies are now using data to evaluate the credit rate of their borrowers, while customer onboarding is getting digital and mobile-based. Credility is a mobility pioneer in the world of enterprise financial services. The goAssist app by Credility is a loan assist app for customers that is designed to eradicate manual intervention by zero paper mobile-based operations.
goAssist helps to eradicate time-consuming customer support processes and systems by automating simplistic functionality through a customer account app for borrowers. The traditional loan application process has a lot of complexity associated with it. This results in many people abandoning the onboarding procedure midway and can result in significant losses to the financial institutions. The loan assist app for customers is designed while keeping in the smooth experience and convenience of the support team. It enables customer self-onboarding with the help of eKYC verification. Through the goAssist app, customers can self onboard themselves by entering and verifying their PAN, AADHAR and CIBIL details without the help of any loan agent. Available on all platforms and devices like Android, Phones, iPhones, Tablets, iPads, Desktops and laptops, goAssist is truly an all-inclusive customer service app for lending companies in India.
Reduce your operational costs with goAssist
In a conventional loan lending method, the borrower would have to get their concerns addressed with the help of a professional from a financial lending institution. The borrower would have to reach out to the institution for requirements like eligibility evaluation or document verification for KYC can be a significant toll on the institution as well as the borrower. Credility has resolved this stumbling block by introducing- goAssist, a loan account details app that automates the entire customer support process.
It is a customer service app for lending companies in India that allows the customers to perform eKYC on their own without the assistance of any loan agent and proves to be beneficial for the lending institution by enabling smooth customer management in one app. All the service requests of your customers including top up on the loan, additional disbursement, tax and interest certificates or updating KYC with proof can be seamlessly and promptly catered to with the help of the borrower engagement app by Credility on a single portal.
Aptly improve customer experience
goAssist is a loan account details app introduced by Credility that is targeted towards streamlining the process of engaging with the customers by collecting them in one place, thereby saving precious time for the support team. This borrower engagement app by Credility has a user-friendly interface which helps in improving the overall customer experience post loan is disbursed
Optimize your customer engagement with goAssist
Apart from the self-onboarding process, the goAssist app by Credility allows the financial institutions to track the status of the application in real-time. This is a one-stop solution that connects the lending institutions, customers and support team on one platform.
Insights
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Maintain a relationship with customer
Engage with your Customer
through personalised service
Improve your brand loyalty and retention
