goAssist helps to eradicate time-consuming customer support processes and
systems by automating simplistic functionality through a customer account app
for borrowers. The traditional loan application process has a lot of complexity
associated with it. This results in many people abandoning the onboarding
procedure midway and can result in significant losses to the financial
institutions. The loan assist app for customers is designed while keeping in the
smooth experience and convenience of the support team. It enables customer
self-onboarding with the help of eKYC verification. Through the goAssist app,
customers can self onboard themselves by entering and verifying their PAN,
AADHAR and CIBIL details without the help of any loan agent. Available on all
platforms and devices like Android, Phones, iPhones, Tablets, iPads, Desktops
and laptops, goAssist is truly an all-inclusive customer service app for lending
companies in India.
Reduce your operational costs with goAssist
In a conventional loan lending method, the borrower would have to get their concerns addressed with the help of a professional from a financial lending institution. The borrower would have to reach out to the institution for requirements like eligibility evaluation or document verification for KYC can be a significant toll on the institution as well as the borrower. Credility has resolved this stumbling block by introducing- goAssit, a loan account details app that automates the entire customer support process.
It is a customer service app for lending companies in India that allows the customers to perform eKYC on their own without the assistance of any loan agent and proves to be beneficial for the lending institution by enabling smooth customer management in one app. All the service requests of your customers including top up on the loan, additional disbursement, tax and interest certificates or updating KYC with proof can be seamlessly and promptly catered to with the help of the borrower engagement app by Credility on a single portal.
Aptly improve customer experience
goAssist is a loan account details app introduced by Credility that is targeted towards streamlining the process of engaging with the customers by collecting them in one place, thereby saving precious time for the support team. This borrower engagement app by Credility has a user-friendly interface which helps in improving the overall customer experience post loan is disbursed
Optimize your customer engagement with goAssist
Apart from the self-onboarding process, the goAssit app by Credility allows the financial institutions to track the status of the application in real-time. This is a one-stop solution that connects the lending institutions, customers and support team on one platform.