35
for
SNAPSHOT OF FEATURES
goCollect - Digital Debt Collection Software
Our Numbers Say About Us
Trusted Clients
Implementations
35
Onfield Product Users
35
Years Of Experience
35
FEATURES
Allocation And Planning
Assign the right owner to handle each overdue case,
so no PTP follow up gets dropped.
Real Time Case Allocation
Allocate field agent cases in real time which
directly
impacts the collection process.
Priority & Planning
Set case priority and plan the day/week/month of the collector.
Bulk Allocation
Allocate cases in bulk to field agents.
Real Time Notification
Field agents getting notified for all
allocation and planning
in real time.
FEATURES
Digital Communication
Use different modes of communication to easily
schedule & automate communication with our borrowers.
Create and save your own customizable templates for future re-use.
Define your own business rule to create a target segment for
communication.
Set multiple modes of communication.
FEATURES
Telecaller
Personalized assistance, exceptional service : our telecallers connect you to tailored solution for with care and expertise.
FEATURES
On-field Agent App
Empowering agents on the go : our app simplifies on-field tasks, enhancing efficiency and real-time decision making.
Collection Module
Collect full and partial payment for overdue cases.
Supervisor App
Bird-eye view on all the field agent's performance.
Followup Module
Take action on the cases and set the next
action details.
Multiple Payment Modes
Choose payment mode of your choice(Cash,
Online, UPI,
Cheque, DD, Bank Transfer).
FEATURES
Settlement Waiver Module
Seamless process of loan settlement and waiver process with configurable approval matrix available.
Performance Dashboard & Reports
Monitor progress and gain insights with our performance dashboard & reports. Visualize data for informed decisions.
Collection And Followup Dashboard
Daily, monthly collections with its payment
type, followups with its calls and visit types can be seen in one unified view
to review and track daily performance.
Performance Dashboard
View, compare and review collection
performance at PAN India level with drill downs (state wise / region wise / city
wise / branch wise / user wise) .
Location Tracking
Map View available for each onfield
collection agent to track their customer visits, collections and deposits.
INTEGRATIONS
Multiple Integrations
goCollect seamlessly integrates with the excellent tools on your existing platform
Integrated with 18+ 3rd-party APIs for faster collection
Integrated with API’s (AiSensy , go2market , Razorpay , CCAvenue , Billdesk , Mpos , Exotel ,
Setu ,
Paynimo , Equence , Kaleyra , Gupshup , 2Factor , Infobip , Phonepe UPI , Cashfree payment
gateway , Ezetap and Ameyo. )
Solutions For
HFC
NBFC
Microfinance
Banks
SFB
Who Can Use
goCollect Debt Collection Software Supports
On field
Collector
Collector
Tele
Collector
Collector
Management
Collection
Agency
Agency
Supervisor
Covering All Collections
Safeguarding your precious collectibles with confidence
Agency
Effortlessly Utilize External
Debt Collection Agencies in
goCollect.
In-house
Bring your entire Collections
team onto the goCollect
platform seamlessly.
Digital
Embrace Digital Channels:
WhatsApp, SMS, Robocalls,
Emails with our Dynamic Digital
Communication Engine.
Hybrid
Achieve Collection Portfolio
Excellence with a Blend of
Digital, Internal, and External
Strategies.
Clients Who Trust Us
Building relationships, delivering excellence
TESTIMONIALS
What Our Clients Say About Us
Join the customer driven companies relying on goCollect App
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“ goCollect has empowered our team to gain collection efficiency and is by far the best NPA management tool. "Amitesh KumarCOO & CFO,
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“ The software's real-time performance tracking and integrated collection tools have helped us to streamline our collection process and recover overdue amounts more efficiently than ever before. ”Rudra BiswalChief Technology Officer,
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“ I am really happy to have taken the right decision in Nov 2019 to launch the GoCollect App for our organization. In these tough times of the COVID-19 crisis and moratorium period, GoCollect App Solution has been a bone to our organization. The App has significantly helped our collection team to increase the productivity of the daily allocated collections.”A. RadhakrishananHead Risk & Recovery
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“ Exactly what we were looking for - complete Automation of collections I get to see real time view of the collection efforts across the team/region/products and portfolio across PFL. This helped faster collection of cash, deposition in the nearest bank, and hence cash inflow into the PFL account. ”Rohit MehtaDirector
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“ Our PTP follow-up increased by 10 % and Overall Collection revenue increased by 1.2 x times also Individual FE performance and efficiency improved by approx 20 % Our Cash collection to deposit ratio increased by 20 % post goCollect App ”Kartik MehtaBusiness and Strategy Manager
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“ Its an one stop solution. It has almost all the required features to help in field collection. ”Madhur BhatnagarHead of collections
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“goCollect has increased our collection efficiency, helped track the payment cycle and field executives, monitored daily collection and cash in hand of collection executives. It has also saved time in training, benefiting the organization. We look forward to a long-term partnership to improve efficiency.”Debmallaya MarikHead of Collection
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“goCollect has helped streamline our daily collection, enhancing control and accountability in the collection department. It has improved field team efficiency by enabling activity-based location tracking with a map view and assisted in monitoring & tracking cash deposition for accurate reconciliation.”A RadhakrishnanNational Collection Manager
Frequently Asked Questions
We have put together some commonly asked questions
Can I track the number of collection done by the collector in a day?
goCollect App allows collection head or any supervisor not only to monitor collections but
also depositions made by the collector in a day.
Can I integrate goCollect App with my LMS?
i-XL has done 10+ successful core banking LMS system integrations of goCollect App for
different financial lending institutions of all shapes, sizes and market caps.
Can I integrate the online payment gateway of my choice?
goCollect App is already connected with 2 renowned payment gateways – Paynimo and Razorpay.
However, you can choose the payment gateway of your choice.
Can I know if the collector has visited the customer in person?
With our advance goTrac solution embedded in goCollect App, you can check the daily route,
visit locations, activity locations of the collector along with the overall distance
travelled by him in a day so that calculating his travelling conveyance is hassle free.
Can the supervisor or telecaller assign PTP pickup cases to Feet on Street (FOS)?
goCollect App helps you easily plan the day / week of all the on-field collection agents in
one go for the PTP pickup cases as well as any general call / visit follow ups to be done of
each customer.
Can I manage my recovery team hierarchy in the goCollect App?
goCollect allows you to manage multi –hierarchy and view their daily performance individual
wise, branch wise, cluster wise, region wise and pan India.
Can the collector send an acknowledgement of collection receipt through SMS / Email in image or pdf format?
Once the collector collects the payment, goCollect App will instantly and automatically send
the receipt copy to the customer via SMS and Email. Additionally, the collector has the
option to share the receipt copy via WhatsApp or provide a hard copy of the receipt to the
customer with the help of a Bluetooth printer.
Will the collector be able to sort the view of cases by number of hard / soft bucket cases?
The on-field collector app has a quick view of all the cases allocated to him along with
search and multiple filter options. Be it bucket wise or PTP cases wise or product wise
management or any other.
Can the on-field collection officer collect payment from customers staying in the remote area where there is network problems?
With our goCollect App, the collector can effortlessly collect the payments in offline (no
internet zones) or online mode via multiple payment options in case the customer is residing
in remote location.
How many payment modes are available in goCollect App? Is there an option to collect digital payment?
goCollect App empowers the collector to collect EMI dues and charges on fingertips via
online (debit card / net banking / NEFT / RTGS / UPI wallets) or offline mode (cash / DD /
cheque).
Not seeing your question here?
Contact Us
A transparent debt collection software and recovery app designed to make collection easier
goCollect is an innovative debt collection software that enables payment collection. This digital tool is introduced in the market by Credility, one of the leading pioneers in the world of online financial services. It seamlessly automates the tedious task of tracking performance, following up with debtors, predicting and prioritizing debt recovery to enable faster, smoother and stress- free collections of NBFCs, banks and other financial lending institutions. Conventionally the lending institutions had to rely on third-party collection agencies for debt recovery from borrowers. The goCollect is an on-field collection app introduced by Credility for the collection team in financial lending institutes. This software is designed to reduce the dependencies on third-party and take care of everything from sending timely payment reminders to offering various payment terms to the borrowers. Having access to a Digital Debt collection software like goCollect can significantly help control overdue collection for a financial lending institution and escalate repayment percentage.
Features of the goCollect Debt Collection Mobile app
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The financial lending institutions, banks and NBFC’s are required to maintain a
portfolio of their borrowers. The goCollect is a Debt Collection Mobile App that is
customizable to an institution’s specific requirements.
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Multi-level hierarchy
This feature of our Debt Collection Management Software is designed to closely monitor the team performance. This feature on the goCollect app tracks the performance of each collection agent individually as well as in the team. The interactive and user-friendly dashboards and drill-down reports are designed to enable the on-filed collection with real-time updates of their performance. -
Case allocation
The app analyses the borrower's profile and allocates the right collection agent to them. This ensures every overdue case is handled optimally so that no publicly traded partnership (PTP) follow up gets dropped. Conventionally a manager would have to manually control the case allocation in the institution. The goCollect app by Credility is an innovative, efficient and state of the art technology that limits the case allocation and ensures that the on-field collection agents attend to the high-priority debtors first. -
Auto-receipt generation
goCollect is a Debt Collection Management Software that generates and sends receipts to the customers automatically after the payment has been completed. This receipt can be generated in real-time with the help of an auto SMS/email to the customer. A financial institution can print the hard copy of the receipt and share it with the customers. It also ensures that the payment process is smooth and effortless by enabling the customer to pay through various modes like cash, cheque, demand draft, online, bank transfer and UPI.
A Debt Collection Management Software that manages the overall debt management process
goCollect is a Digital Debt Collection Systems where a financial lending institution can ensemble all their customers in one place. This makes management, tracking and gathering updates much easier. Banking institutions can also determine and pay attention to their high-priority debtors with all the data accumulated on one screen. The Debt Collection Mobile App tracks the overall overdue collection performance. The real-time performance dashboard helps companies strategize their bottom line. Locating and monitoring the daily routine and activities of an on-field collection officer is easier than ever with the intelligent data points by the reliable Debt Collection Management Software by Credility.
Insights
Journey into insightful perspectives
Ready to Transform?
Reach out to our team for a personalized demo
Optimize EMI recovery cost
Reduce recovery turnaround time (TAT)
Manage delinquent cases efficiently
Increase employee productivity and efficiency
